FAQ

What payment methods do you accept?
We accept All major credit cards Visa, MasterCard American Express, Discover, JCB, Diners Club, and Apple Pay.

How long does shipping take?
Shipping times vary depending on your location and product customization and and or personalization. Typically, it takes 7-14 business days for domestic shipping.

Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.

What is your return policy?
You can return items within 7- days of receipt for a full refund if product is damaged or wrong item was sent. Please see our terms and conditions for more details .

How can I contact customer service?
You can reach our customer service team by Email: whisperingwolfoasis@gmail.com or by Phone: 860-295-3040

Can I change or cancel my order?
Due to the personalized nature of our products, you can change or cancel your order within 24 hours of placing it. After this period, changes or cancellations are not possible. Please contact us as soon as possible if you need to make any changes or cancellations.

Do you ship internationally?
Currently we only ship within the United States. We are working on expanding our delivery locations and hope to offer international shipping in the future. Stay tuned for more updates.

How do I apply a promo code?
Enter the promo code in the designated field at checkout. Please note that only one promo code can be used per order.

What if I received a damaged item?
Please contact us immediately with your order number and a photo of the damaged item.

*Please see our “Terms and Conditions” for additional information.